What is Covered?

Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.

“Under your New Vehicle Limited Warranty if your Ford vehicle is properly operated and maintained, and was taken to a Ford dealership for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or fail during normal use during the applicable coverage period due to a manufacturing defect in factory-supplied materials or factory workmanship.”

“The remedy under this written warranty, and any implied warranty, is limited to repair, replacement, or adjustment of defective parts. This exclusive remedy shall not be deemed to have failed its essential purpose so long as Ford, through its authorized dealers, is willing and able to repair, replace, or adjust defective parts in the prescribed manner. Ford’s liability, if any, shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty, any such liability shall terminate.”

E-Series Van:

Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

E-Series Wagon:

Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

E-Series Cutaway:

Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

Super Duty Pickup:

Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

Chassis Cab:

Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

Stripped Chassis:

Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles

Transit Connect:

Bumper to Bumper: 3 years / 36,000 miles
Powertrain: 5 years / 60,000 miles
Safety Restraint System: 5 years / 60,000 miles
Corrosion (Perforation only): 5 years / Unlimited miles
Roadside Assistance Program: 5 years / 60,000 miles

F-650 / F-750:

Basic Warranty: 24 Months / Unlimited
ISB Engine: 24 Months / Unlimited
Gas Engine: 5-Year / 100,000 miles (or 4,000 hrs.)
Transmission: 36 months / Unlimited (on standard Trans only - optional Trans will vary)
Corrosion (Perforation only): 36 Months / Unlimited
Roadside Assistance Program: 24 Months / Unlimited

Lincoln MKS: Livery & Taxi:

Basic Warranty: 4 years / 50,000 miles
Free Maintenance: 2 years / 24,000 miles
Powertrain: 6 years / 70,000 miles
Roadside Assistance Program: 6 years / 70,000 miles
Corrosion (Perforation only): 5 years / Unlimited
AMBULANCE DISCLAIMER
Your vehicle’s direct injection diesel engine and certain engine components are covered during the PowerStroke Diesel Engine Coverage Period, which lasts for five years or 100,000 miles, whichever occurs first.

Ford vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements).

Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel over-pressurization, and the risk of fuel expulsion and fires. Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties.

You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by inspecting the information plate on the driver’s rear door pillar.

You may determine whether the ambulance manufacturer has followed Ford’s recommendations by contacting the ambulance manufacturer of your vehicle.
WHAT IS NOT COVERED?

Damaged Caused By:

  • Accidents, collision or objects striking the vehicle (including driving through a car wash)
  • Theft, vandalism, or riot
  • Fire or explosion
  • Using contaminated or improper fuel/fluids
  • Customer-applied chemicals or accidental spills
  • Driving through water deep enough to cause water to be ingested into the engine
  • Misuse of the vehicle, such a driving over curbs, overloading, racing or using the vehicle as a permanent stationary power source

Damage Caused by Alteration or Modification

The New Vehicle Limited Warranty does not cover any damage caused by:

  • Alterations or modifications of the vehicle, including the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company
  • Tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for example, but not limited to exhaust and intake systems)
  • The installation or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance-enhancing powertrain components or software and performance ‘‘chips’’

Damage Caused by Use and/or the Environment

The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other appearance items that result from use and/or exposure to the elements. You, as the owner, are responsible for these items. Some examples are:

  • Dings, dents
  • Cuts, burns, punctures or tears
  • Road salt
  • Tree sap, bird and bee droppings
  • Windstorm, lightening, hail
  • Earthquake
  • Freezing, water or flood
  • Stone chips, scratches (some examples are on paint and glass)
  • Windshield stress cracks. However, limited coverage on windshield stress cracks will be provided for the first 12 months or 12,000 miles (which ever occurs first), even though caused by use and/or exposure to the elements.

Maintenance/Wear

The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Owner’s Manual. Some examples of maintenance and normal wear are:

  • Oil changes
  • Oils, lubricants, other fluids
  • Oil/air filters
  • Tire rotation/inflation
  • Cleaning/polishing
  • Clutch linings
  • Wiper blades*
  • Wheel alignments and tire balancing*
  • Brake pad/lining*

*Ford will replace or adjust certain maintenance items when necessary, free of charge during a limited period:

  • Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
  • Wheel alignments and tire balancing will be provided during the first 12 months or 12,000 miles in service, whichever occurs first
  • Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first

  • SYNC Hands-Free Communications and Entertainment System

If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. Some examples include:

  • Loss of personal recording media, software or data
  • Failure to provide proper installation environment
  • Damage caused by:
  • Abnormal use such as insertion of foreign objects, fluid spillage
  • Unauthorized modification to alter functionality or capability
  • Computer or internet viruses, bugs, worms, Trojan Horses, cancelbots
  • Installation of unauthorized software, peripherals and attachments
  • Unauthorized, unapproved and/or incompatible repairs, upgrades and modification
  • The defective function of your cellular phone or digital media device (i.e., inadequate signal reception by the external antenna, viruses or other software problems)

Tire Wear or Damage

The New Vehicle Limited Warranty does not cover normal wear or worn out tires. Tires will not be replaced (unless required by a warranty repair) for wear or damage including:

  • Tire damage from road hazard such as cuts, snags, bruises, bulges, puncture, and impact breaks
  • Tire damage due to under or over inflation, tire chain use, racing, spinning (as when stuck in snow or mud), improper mounting or dismounting, or tire repair

Other Items or Conditions Not Covered

The New Vehicle Limited Warranty does not cover:

  • Vehicles that have had the odometer disconnected, altered, or inoperative for an extended period of time with the result that the actual mileage cannot be determined
  • Vehicles that have ever been labeled or branded as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void the New Vehicle Limited Warranty
  • Vehicles that have been determined to be a total loss by an insurance company; this will void the New Vehicle Limited Warranty
  • Converted ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about ambulance conversions (page 36)
  • The New Vehicle Limited Warranty may not cover aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership. Any damage caused to Ford components due to the failure of aftermarket parts (other than a certified emissions part) is not covered.